Complaints and consumer information

Last updated: 31 May 2026

SRLulTău.ro is a commercial brand operated by INFIINTARE FIRME BUCURESTI SRL, a Romanian limited liability company with its registered office at Strada Foișorului 13, Bucharest, Sector 3. Any complaint or consumer question about our services should be addressed to us using the details below.

How to raise a complaint

We want every client to be satisfied with our service, and if something has not met your expectations we would like the chance to put it right. The fastest way to resolve an issue is to tell us directly. Please contact us by email at [email protected], on +40772288102, or in writing to INFIINTARE FIRME BUCURESTI SRL, Strada Foișorului 13, Bucharest, Sector 3, Romania, describing what happened and what you would like us to do. We take complaints seriously and will acknowledge yours and work with you toward a fair resolution.

When you write to us, it helps to include your name and contact details, the service involved, and a clear description of the problem. The more specific the information, the more quickly we can investigate and respond.

How we handle it

Once we receive your complaint, we review what occurred, look into the relevant file, and respond to you within a reasonable time. Where we have made a mistake, we will explain how we intend to correct it. Where we believe the outcome was outside our control, for example a decision made by the Trade Register, a bank, or another authority, we will explain the position clearly so you understand what happened and why.

Most issues are resolved through this direct dialogue, and we encourage you to raise concerns early rather than letting them grow.

Consumer rights and external dispute resolution

As a consumer, you have rights under Romanian and EU consumer-protection law. If you are not satisfied with how we have handled your complaint, you may contact the Romanian National Authority for Consumer Protection (ANPC), which oversees consumer rights in Romania. Information about ANPC and how to submit a complaint is available on its official website.

In addition, the European Commission provides an Online Dispute Resolution (ODR) platform for consumers and traders seeking to resolve disputes out of court. You can access this platform to submit a complaint if you prefer an alternative route to the courts. These external options do not replace your ability to raise the matter with us directly, which remains the quickest path to a resolution.

Contact

For any complaint, question about your rights, or request for consumer information, please contact us using the details above. We will respond as promptly as we can and do our best to resolve the matter fairly.